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System Freezes With Blue Screen During Virus Scan

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Can you give us more information such as OS version and SP level? Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32 delphinium Norton Fighter25 Reg: 21-Nov-2008 Posts: 9,821 Solutions: 187 Kudos: 3,007 Kudos1 Stats Re: Blue screen of death from kenbok51 replied Mar 7, 2017 at 6:32 PM Problem with changing... Here's How to Fix That Read Article Have a BSOD With a 0x00000003 Code? have a peek here

If you can get your hands on some new RAM preferably a different brand try using it for awhile. thanks;)  AllenM Guru Norton Fighter25 Reg: 14-Dec-2008 Posts: 10,679 Solutions: 262 Kudos: 2,492 Kudos0 Re: Blue screen of death from full system scan Posted: 23-Nov-2009 | 8:24PM • Permalink Hi Woodrow15, Tech Support Guy is completely free -- paid for by advertisers and donations. All rights reserved.

Tdl Rootkit

I have a Nvidia graphics card with the latest drivers installed (just in case this is important). As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged I tried twice and it locked up both times, in different places. Most BSODs show a STOP code that can be used to help figure out the root cause of the Blue Screen of Death.Did your PC restart after the BSOD?

  1. Several functions may not work.
  2. Help?
  3. My WebsiteMy help doesn't cost a penny, but if you'd like to consider a donation, click Back to top #3 gladrich gladrich Topic Starter Members 44 posts OFFLINE Local
  4. If it passes...
  5. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.File Name: \Device\HarddiskVolume2\Windows\System32\drivers\SYMEVENT.SYS These are errors i found in event viewer  
  6. From there please select Safe Mode without Networking.
  7. If symevent.sys is part of the scan package and if it is located over a bad sector, it can and probably will be misread -- could easily result in a BSOD.
  8. http://www.microsoft.com/windows/downloads/details.aspx?FamilyID=1b544e90-7659-4bd9-9e51-2497c146af15  It might even pinpoint this issue since the two O/S's are so similar.
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  10. F 4 E Guru Norton Fighter25 Reg: 23-May-2009 Posts: 8,457 Solutions: 292 Kudos: 1,730 Kudos0 Re: Blue Screen of Death when scanning Posted: 30-Aug-2014 | 9:48PM • Permalink Hi Zanfib, and

Hardware that's not firmly in place can cause a Blue Screen of Death so try reseating the following and then test for the STOP message again: Reseat all internal data and power Checking service configuration:The start type of SDRSVC service is OK.The ImagePath of SDRSVC service is OK.The ServiceDll of SDRSVC service is OK.VSS Service is not running. My recommendation is to remove spyware doctor and check for the problem again with NIS. Kaspersky Under normal circumstances you should be able to run a full scan.

Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32 Tech83 Virus Trouncer15 Reg: 30-Jul-2008 Posts: 855 Solutions: 14 Kudos: 175 Kudos1 Stats Re: Blue screen of death from You mentioned that the problem does NOT happen in Safe Mode. Again from this screen click Disable All on the bottom right. https://community.norton.com/en/forums/blue-screen-death-when-scanning I also noticed that only these were checked Services, Registry and Files.

I've seen this on two brand new computers, and the only common aspect of the two computers is each was using a Gigabyte Z97 motherboard (though slightly different models).  I've tried with Thank you for signing up. We are sorry for the inconvenience.Tried a second time and gotSome files could not be created.  Please close all applications and reboot Windows and restart this installation.Then showed a box with Windows 10 Anniversary Edition 1607 scree Regular Contributor5 Reg: 10-Jun-2011 Posts: 70 Solutions: 7 Kudos: 17 Kudos0 Re: Blue Screen of Death when scanning Posted: 05-Sep-2014 | 10:58AM • Permalink Zanfib

Eset Online Scanner Freezes

To do this, please go to start menu and type in cmd in the search box. There may or may not be anything here since a BSOD could have prevented the logging of events but it's worth a shot. Tdl Rootkit If this does not solve your problem: NOTE: Using the latest version of your ESET product and keeping your virus definitions database updated helps to prevent both,malware caused BSODs as well Eset Online Scanner Stuck Allen Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari.

Bootkit Remover © 2009 Esage Lab www.esagelab.com Program version: 1.2.0.1 OS Version: Microsoft Windows 7 Home Premium Edition Service Pack 1 (build 7601) , 64-bit System volume is \\.\C: \\.\C: -> navigate here This will bring up the event viewer. virus definitions?" say "Yes".Click the "Scan" button to start scan.On completion of the scan click "Save log", save it to your desktop and post in your next reply.NOTE. If you have to resort to something like this, keep in mind that you probably have a degrading harddrive.  If it's another warranty, you can have it checked and replaced; if Norton Causing Blue Screen

File Attachment: BSOD.txt Nikhil_CV Norton Fighter25 Reg: 26-Aug-2012 Posts: 2,571 Solutions: 90 Kudos: 582 Kudos0 Re: Blue Screen of Death when scanning Posted: 05-Oct-2014 | 7:50PM • Permalink Sorry for rerequesting Staff Online Now TerryNet Moderator Advertisement Tech Support Guy Home Forums > Security & Malware Removal > Virus & Other Malware Removal > Home Forums Forums Quick Links Search Forums Recent http://www.norton.com/nrnr Failing that, the Norton Removal Tool and a reinstall might be also worth considering as the Removal Tool is more effective in removing all traces of Norton.   https://www.norton.com/nrt Other than Check This Out Here's How to Fix That Read Article What To Do If Your Mac Stalls on the Gray Screen at Startup Read Get the Most From Your Tech With Our Daily Tips

There are almost certain to be conflicts between them. If you use this mirror, please extract the zip file to your desktop.Disconnect from the Internet and close all running programs.Temporarily disable any real-time active protection so your security programs will In particular are there any other security, Anti Virus, spyware, malware related utilities on your system?

I sincerely apologize that this is pretty iterative, but we have to go through a process of elimination to try and get to the bottom of this.

My WebsiteMy help doesn't cost a penny, but if you'd like to consider a donation, click Back to top #5 gladrich gladrich Topic Starter Members 44 posts OFFLINE Local Partitions of Disk 1: =============== Partition ### Type Size Offset ------------- ---------------- ------- ------- Partition 1 Primary 55 GB 31 KB Disk: 1 Partition 1 Type : 07 Hidden: No Active: Please also include 32 or 64 bit OS. Loading...

Please run a SysProt log. AllenM Guru Norton Fighter25 Reg: 14-Dec-2008 Posts: 10,679 Solutions: 262 Kudos: 2,492 Kudos0 Re: Blue screen of death from full system scan Posted: 24-Nov-2009 | 3:48PM • Permalink woodrow15 wrote:The memory Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32 woodrow15 Contributor4 Reg: 20-Nov-2009 Posts: 23 Solutions: 0 Kudos: 0 Kudos0 Re: Blue screen of death from full system this contact form Win10 x64; Proud graduate of GeeksToGo 1 2 Replies are locked for this thread.

Run the downloaded tool.3. Windows 10 Anniversary Edition 1607 Zanfib Contributor4 Reg: 30-Aug-2014 Posts: 6 Solutions: 0 Kudos: 0 Kudos0 Re: Blue Screen of Death when scanning Posted: 31-Aug-2014 | 12:37PM • Permalink Thanks for Here's How to Tell Read Article Have a BSOD With a 0x0000001C Code? Update your operating system - Windows 7 | Windows Vista | Windows XP.

I ran the "recommended" windows update scan and it reported all updates installled? My WebsiteMy help doesn't cost a penny, but if you'd like to consider a donation, click Back to top #9 gladrich gladrich Topic Starter Members 44 posts OFFLINE Local V21.6 is latest. Register now!

If he does indeed have a rootkit, I would think that he first needs to get that cleaned up since I have heard also that a reformat doesn't always clean up If you can get your hands on some new RAM preferably a different brand try using it for awhile. Thank you! It may fix the problem.

Click here to join today! Here's How to Fix That Up Next Article Have a BSOD With a 0x00000006 Code? Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.5. Thanks so much guys for joining the conversation, every idea you guys have is welcomed and greatly appreciated.